Frequently Asked Questions
Question: Can I lodge my complaint pertaining to my Baggage and claims thereof or Customer services or Confirmations or Bookings / re-bookings, refunds or Onboard Services or Behaviour of Ground Staff or Inflight Crew?
Answer: No. Vigilance only investigates complaints pertaining to demand and / or acceptance of a BRIBE or GRATIFICATION in any form or kind for providing any service.
Question: Will Vigilance take up investigations if I complain about
someone who habitually reports drunk or who habitually reports late to work or who
abuses employees of the opposite sex?
CVO is empowered to investigate complaints within the definition of Vigilance angle
defined by the CVC (available on CVC’s website www.cvc.nic.in). Complaints pertaining
to drunkenness and habitual late reporting are administrative in nature and Vigilance
will only forward such complaints to the concerned administrative authority. Complaints
pertaining to sexual harassment will be forwarded to the designated committee set-up
For redressal of complaints pertaining to problems not involving corrupt practices please write to firstname.lastname@example.org or